MA Luxury Hospitality Management and Service Design MA

Istituto Marangoni London's new blended MA in Luxury Hospitality Management and Service Design focuses on delivering exceptional customer experience across global luxury sectors. Combining online and in-person study, the course prepares students to lead in high-end hospitality, blending British service heritage with cutting-edge, guest-centered innovation.

This new programme marks Istituto Marangoni London’s entry into blended learning for an international audience. Combining online and face-to-face teaching, it offers a flexible, student-centred approach. Students begin Term 1 online and join our world-leading London campus in Terms 2 and 3 to master skills in Luxury Hospitality. Expanding our Fashion Business Masters’ portfolio, this course meets the growing need for qualified leaders in global luxury hospitality and service design.

Luxury Hospitality spans high-end hotels, rail travel, residences, spas, cruises, and more. The course is ideal for graduates aiming to specialise, or professionals seeking to upskill for leadership roles. It blends academic knowledge with practical experience, reflecting the British tradition of luxury service rooted in historic institutions like the Edwardian clubs of Pall Mall and St. James’s.

This dynamic sector is shaped by evolving customer expectations, digital innovation, and cultural shifts.

Learning Focus:


• Strategic Marketing and Branding for Luxury Hospitality



• Disruption and Transformation Luxury Hospitality, History and Context



• Leading and Managing Performance in Luxury Hospitality



• Service Design and the Luxury Customer experience



• Luxury Leadership: Future strategy, analysis and new Business model



• Luxury hospitality futures: concept design, forecasting and transformation



INDUSTRY PARTNERSHIPS:


• Soho House



• Bulgari Hotels and Spa



• Dorchester Hotel



• Aimo e Nadia Milan



• LuxAviation